Customer Service

Since 1988, Procura has successfully implemented and trained hundreds of homecare and community care agencies across North America. The Procura implementation team focuses beyond the software and data conversion to the training and support necessary to ensure business continuity for our clients long after the implementation. We provide a smooth transition, whether our clients are simply migrating from an existing clinical & back office system or transitioning right from paper-based documentation.   More...

 

Our Comprehensive Training promotes a smoother, more efficient implementation and ongoing use of our software solution resulting in increased productivity. 

 

Our relationship with our clients extends far beyond simply delivering software. Upon your successful go-live of our solution in your organization, our Implementation Team transitions you over to our Customer Service Team. Similar to the initial Kick-Off meeting, you will be re-introduced to our Customer Service Manager who will assign a dedicated Transition Support Specialist to your organization.  At Procura, we pride ourselves on being large enough to serve but small enough to care – uncompromising support is the foundation of our business.  We maintain total commitment to availability and accessibility to our clients because our solution is so vital to our client’s operations.    More...

 

Learn more about our Client Benefits such our annual SHARE User Groups, GUIDE User Committees, Discussion Forums & Client Newsletters.